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99 Cent Only Stores complaints

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4000 Union Pacific Avenue
Commerce, CA 90023 | Get Directions

(323) 980-8145

http://www.99only.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 99 Cent Only Stores closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 99 Cent Only Stores

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2/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/10/2023

I purchased some items at the 99 cent store on Gladstone and Hubbard Street in Sylmar California. they have items expired on the shelves and in Dairy section and bread that are 3 days to 30 days expired I told the manager no one's doing anything about it and they're still charging regular price for expired items over 30 days somebody has to do something about this because they're selling bad items to the customers in my area nobody at the store wanted to take my call or wanted to help me out per management really sucks there Gladstone Hubbard Street in Sylmar store number is 422 this incident happened last Wednesday and Thursday please look into it they are selling bad items to the customers that is 30 days expired thank you Resolution Sought The needs to be held accountable for the things that they're doing to the public selling bad Dairy bread and other items in the store this needs to be looked into thank you

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