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Aaron's Towing Inc. complaints

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13037 East Valley Blvd
City Of Industry, CA 91746 | Get Directions

(626) 592-9049

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Total Amount in Dispute:
$3,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aaron's Towing Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aaron's Towing Inc.

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5/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,600.00 Amount Settled: $0.00

Customer Complaint

4/28/2021

These people are grimey. I was driving out of smokeshop on Francisquito and Baldwin park when my battery died out. I had no choice but to get my car out the middle of the street so I had to push it into the cvs parking lot. This was at about 12:30am, so at around 12:45am I write a note saying "BATTERY DIED Ill BE RIGHT BACK, WENT TO GO GET ANOTHER BATTERY PLEASE DON'T TOW" (626)***-*****. I couldn't even start my car with a jump, so I went to my house and back took me 10mins. When I get to the parking lot at cvs with a battery my car is gone. I'm like what the f*** I thought someone stole it and they did. Aaron's tow stole my car, so then I call them up and I bet its the same lady everyone complains about. Some rude a** impolite disrespectful lady who doesn't let one talk answered the phone...she literally hung up on me didn't even let me talk...she was like $350 we closed come by 9am tomorrow click hung up...oooh and too top it off they stole my stereo system talking about that's how they found it...BS they came up on my car. Resolution Sought I want my 03 Mitsubishi eclipse RS back or the money I paid for my car. they can keep my $360 car stereo system.

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