Complaints for Accolade in Ontario, CA - 100015236

1240 East Locust Street, Unit 205
Ontario, CA 91761 | Get Directions

(+94) 123-4837

http://www.body-kit.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non delivery of ordered products, and inability to obtain refunds. Customers claim they order, and pay in advance, for items offered on the company's website or catalog. When orders fail to arrive, complainants allegedly receive the run around. In some cases the company informs waiting customers that the item ordered is not in stock, asking for an extension of the delivery date. In other cases, customers are allegedly informed they will be receiving refunds, however, refunds fail to arrive.

Some complainants receive parts which are incorrect, or cannot be used with their vehicle type. In these cases, customers complain of inconveniences and are dissatisfied with the re-stocking fees and postage costs associated with the merchandise return.

Complaint Closing Statistics

0 complaints against Accolade closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Accolade complaints