Complaints for Activision Publishing, Inc in Santa Monica, CA

3100 Ocean Park Blvd.
Santa Monica, CA 90405 | Get Directions

(310) 255-2000

http://www.activision.com

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Total Amount in Dispute:
$1,033,210.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege gaming merchandise is received in defective condition service provided did not function properly that hackers and cheaters change maps and configurations to ruin their play experience or they experience difficulties with obtaining credits or refunds. Others complain that various games contain program glitches which allow players only partial ability to use game features or they have difficulty obtaining adequate technical support. ~~The company generally responds by agreeing to provide replacement products offering technical assistance referring customers to their policies web support and updates. They also explain that they take hacking seriously and enforce disciplinary action against those who violate the Code of Conduct in the form of Bans Suspensions and Rank Resets.

Complaint Closing Statistics

55 complaints against Activision Publishing, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
54	Unanswered

Complaints and Resolutions

Activision Publishing, Inc complaints