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AdaptHealth complaints

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1900 West Sunset Street, Suite C
Springfield, MO 65807 | Get Directions

(484) 567-2422

http://adapthealth.com

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Total Amount in Dispute:
$3,098.00

Total Amount Settled:
$0.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

8 complaints against AdaptHealth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

8 complaints against AdaptHealth

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4/23/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/2/2026

Every few months Adapt Health calls me to tell me my CPAP machine is in "Asset Recovery" because they do not have the necessary clinical documents. I then call my doctor's office and advise them. They tell me they sent the documents a number of times, but will send them again, at which point AH confirms receipt. Three months later the same thing happens again. This happens over and over again. They also call me periodically to tell me I need a sleep study, when I have had one recently and they have the data. This happens over and over again as well. It appears that they have absolutely no idea what they are doing. To top it off, the claim they are unable to transfer you to a supervisor. I have a close friend who now buys his equipment retail to avoid dealing with Adapt Health. Resolution Sought Disappear from the face of the earth.

Company Response

4/13/2026

The Corporate Compliance Department will contact the patient and get the issue resolved.

7/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2024

I have closed my account with adapt health and received notice that they would stop calling me after my last complaint through the BBB about them. They have called me 9 times in two weeks trying to get me to buy more supplies and I've asked them to stop calling every time. They do not stop. I'm getting in trouble at my job now because I keep having to take their unsolicited calls. Resolution Sought I would like my money that I've lost to this company returned to me. I do not know how much it is in total. And I want them to never contact me again. Their customer service was horrible, their computer system clearly doesn't work, and the do not call list does not seem to apply to them.

Company Response

6/20/2024

Hello, we apologize for this inconvenience, Please, email us at [email protected] and a member from our corporate compliance department will reach out to you and file a formal complaint on your behalf to get this resolved for you.

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