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AdaptHealth complaints

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1900 West Sunset Street, Suite C
Springfield, MO 65807 | Get Directions

(484) 567-2422

http://adapthealth.com

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Total Amount in Dispute:
$4,257.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

11 complaints against AdaptHealth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
2	Unanswered

11 complaints against AdaptHealth

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7/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2024

I have closed my account with adapt health and received notice that they would stop calling me after my last complaint through the BBB about them. They have called me 9 times in two weeks trying to get me to buy more supplies and I've asked them to stop calling every time. They do not stop. I'm getting in trouble at my job now because I keep having to take their unsolicited calls. Resolution Sought I would like my money that I've lost to this company returned to me. I do not know how much it is in total. And I want them to never contact me again. Their customer service was horrible, their computer system clearly doesn't work, and the do not call list does not seem to apply to them.

Company Response

6/20/2024

Hello, we apologize for this inconvenience, Please, email us at [email protected] and a member from our corporate compliance department will reach out to you and file a formal complaint on your behalf to get this resolved for you.

4/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

My bill is messed up. Humana says I owe0$ But I am still billed from aerocare adapt health I have tried talking to them. They don't understand And they run me in circles to different bill answering persons. Resolution Sought Stop billing me and clear my account it is now on hold and i can't order supplies needed

Company Response

4/5/2024

Hello, we sincerely apologize for any inconvenience, please email [email protected] and a member of corporate compliance office will contact you to get this resolved.

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