Complaints for Akron Capital Corporation in Los Angeles, CA

555 West 5th Street Suite 3100
Los Angeles, CA 90013-1018 | Get Directions

(213) 996-8310

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they sent the required $69 processing fees with the belief they would obtain a credit card, and received nothing in return. Other customers complain, instead of a card, they received a solicitation offer for a secured credit line. They are asked to send additional money to be deposited in an account, and used as the credit line. Most complainants request refunds. The company responds in some cases by explaining they offer the secured credit line with no deposit requirement. They claim the entire amount can be used by the customer on a debit basis with no monthly bill or interest added. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Akron Capital Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Akron Capital Corporation complaints