Complaints for ALeadSource in Santa Monica, CA

2118 Wilshire Blvd., Suite 121
Santa Monica, CA 90403 | Get Directions

(877) 646-8449

http://www.aleadsource.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they paid the company in advance for qualified leads and appointment setting that were advertised with a money back guarantee. Customers complain that leads were not provided as agreed, and the company failed to issue refunds or credits for lead information that proveded to be false or erroneous.

The company responded to a few complaints by offering to provide additional leads. Most refund requests were denied.

Complaint Closing Statistics

0 complaints against ALeadSource closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ALeadSource complaints