Complaints for Alexis Vogel Systems in Hollywood, CA

7095 Hollywood Blvd. #400
Hollywood, CA 90028 | Get Directions

(800) 390-3994

http://www.alexisvogelcosmetic...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of billing and shipping related problems. Some customers complain they pay extra for next day shipping, however, orders arrive late, incomplete, or in some cases not at all. Other complainants allege the company fails to issue refunds in a timely manner for returned merchandise. Most complainants reportedly experience difficulty contacting the company to arrange returns or inquire on the status of deliveries or refunds.

The company responds to most complaints by sending products, issuing refunds, or by explaining their refund process takes an average of 4 to 6 weeks.

Complaint Closing Statistics

0 complaints against Alexis Vogel Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alexis Vogel Systems complaints