Complaints for All America Express Moving & Storage Service in San Fernando, CA

417 Park Avenue
San Fernando, CA 91340 | Get Directions

(818) 981-8351

http://www.ucodeit.com/moving

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with moving costs, and with claims procedures for missing or lost items. Some customers complain the final invoice price far exceeds estimated costs, due to previously undisclosed add on charges such as; packing, insurance, or additional time needed to complete the job. Others allege they do not receive adequate compensation for lost, damaged or missing items.

Complaint Closing Statistics

0 complaints against All America Express Moving & Storage Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

All America Express Moving & Storage Service complaints