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All Star Ford complaints

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3800 Century Way
Pittsburg, CA 94565 | Get Directions

(888) 685-2852

http://allstarford.net

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against All Star Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against All Star Ford

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5/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

4/11/2025

I Purchased a 2016 Ford Fusion Hybrid new and had regular maintenance done from Pittsburg All Star Ford and other reputable service providers. I returned from traveling abroad and had a 90,000 mile service completed with green light on the vehicle documented. Unfortunately the vehicle's transmission went out after returning from a long drive to San Jose on 03/16/2025 - six days later. The next morning I looked at the vehicles engine compartment and discovered none of the fluids were serviced, in fact they were close to being empty, including the transmission cooling fluid reservoir, the brake line reservoir and the engine cool fluid reservoir. I contacted All Star Ford and spoke to the service Dept manager Chris Tastard. I asked how it was possible for the transmission to go out days after a 90,000 mile service, I also showed him the photos of the empty reservoirs and his response was let's go take a look at it. When we arrived I opened the hood and asked him to explain why the transmission cooling fluid reservoir and the brake line reservoir looked like they were empty, and why the engine cooling reservoir was way below the minimum level. Chris Tastard said they don't top them off, my response was then please explain why the coolant fluids are beyond the minimum levels and clearly dangerous.He said I don't know, but let's take it back to the shop and find out. He also said it was probably under warranty and if his guys didn't fill them he would find out. It never happened. Resolution Sought Replace Ford Fusion Hybrid transmission or pay for another dealership to repair.

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