Complaints for Allen's Automotive in Riverside, CA

7304 Indiana Avenue #6 & #8
Riverside, CA 92504-4549 | Get Directions

(951) 688-2141

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege general dissatisfaction with services. Some customers state they received the incorrect merchandise and were unable to receive a refund. Other state that they experience delays and inconveniences due to excessive repair or delivery times. A few complainants report that the repairs were faulty, did not correct the problem, or their vehicle was damaged. To date, all complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Allen's Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Allen's Automotive complaints