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AllStar Kia San Bernardino complaints

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735 Show Case Drive North
San Bernardino, CA 92408 | Get Directions

(909) 763-4740

http://www.allstarkia.net

Mon-Sat: 9am - 9pm
Sun: 10am - 7pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AllStar Kia San Bernardino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AllStar Kia San Bernardino

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8/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/9/2025

Signed contract to purchase vehicle on 6/3/25 which I paid off, they charged me for an alarm system, which was not installed, but now they are stating I can not be reimbursed because I signed to have it installed. I paid $1500 for it, I waited to have it installed to see if I could find it elsewhere. Resolution Sought refund of $1500 for alarm system that was not installed

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