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Allstate Insurance Corporate Headquarters complaints

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2775 Sanders Road
Northbrook, IL 60062 | Get Directions

(847) 402-5000

http://www.allstatemotorclub.c...

24 hours a day, 7 days a week.

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Total Amount in Dispute:
$230,860.00

Total Amount Settled:
$0.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

80 complaints against Allstate Insurance Corporate Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
65	Refusing to make an adjustment
13	Refuse to adjust, relying on terms of agreement
0	Unanswered

80 complaints against Allstate Insurance Corporate Headquarters

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9/18/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

9/5/2025

Unacceptable I filed a claim and the adjuster investigated the claim for what reason is unbeknowest to me because someone broke into my car and stole my in dash touchscreen radio and my laptop and broke my dashboard up a lil bit and that's was it a small claim and this lady Kristie Smed had me on the phone over an hour conducting a phone interview asking me the dumbest questions about who I was with and where did we go and whats their name and their number I mean invasive. So I told her when she called I was at the emergency room with my wife I then told her my wife situation about how she had a large blood clot that almost killed her a couple months prior from birth control pills and that lady continued to ask questions as if I hadn't said anything she never once said like I'm sorry to hear that like most normal human beings she just went on with her interview mind you she kept me on the phone a little over an hour knowing my situation that my wife is having an episode where she can't breathe so at this point I'm furious so I had to let her know who she was talking to I don't take disrespect from anybody I don't care if it's the president he not gone disrespect me data just how I feel about it. So I told her this is small claim I mean to its pennies but I lay almost $300 a month and if my policy covers it I'm filing it that's what I pay for just laid my premium last night. So I told her I made 189k i have my tax return. I own a home a 100k in equity my wife has a Benz too! Resolution Sought Pay for the repairs that their taking their time cause it has to be paid I also want loss of use for not having a vehicle due to stupidity and bad judgment she just made a bad decision she assumed wrong. And she is costing the company unnecessary money cause she could have been paid this claim but she dodging my calls now the claim has went to the supervisor can't get him on the phone so ok everyday I go without my car I want loss of use. My car is drivable but they haven't paid me my money.

Company Response

9/8/2025

Thank you for forwarding this concern to our office.??Allstate has?established a process for consumers to report issues or complaints by calling 1-800-Allstate or emailing at??https://messaging.allstate.com/corp.aspx.? We are happy to address the concerns upon receipt of a request directly from the consumer.

6/29/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/16/2025

I had a leak in my bathroom and I wasn't away of it. Once I ound it I fixed it but it has cause damage to my floor. I filed a claim with my insurance company. They refused to pay because he stated that I didn't find it right away. But once I found it I fixed it but it has cause damage to my floor. And now they don't want to accept my claim Resolution Sought Cover my lost. That's why I've been paying insurance.

Company Response

6/17/2025

Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by calling 1-800-Allstate or emailing at https://messaging.allstate.com/corp.aspx. We are happy to address the concerns upon receipt of a request directly from the consumer.

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