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Allstate Insurance Corporate Headquarters complaints

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2775 Sanders Road
Northbrook, IL 60062 | Get Directions

(847) 402-5000

http://www.allstatemotorclub.c...

24 hours a day, 7 days a week.

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Total Amount in Dispute:
$787,075.00

Total Amount Settled:
$722.00

Complaint Experience

30%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

230 complaints against Allstate Insurance Corporate Headquarters closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
84	Agreed to make an adjustment
110	Refusing to make an adjustment
34	Refuse to adjust, relying on terms of agreement
1	Unanswered

230 complaints against Allstate Insurance Corporate Headquarters

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5/12/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $88.00 Amount Settled: $0.00

Customer Complaint

4/26/2024

Allstate quoted a home owner policy to me for one year coverage. Months later increased my payment without notify me. When they started billing me for increase I raised the ductable to cover the increase. They are still billing me and to turn me over to the credit union. I've sent emails several requested phone calls and left messages to resolve this issue. I've tried to cancel the policy just to get rid of this fraud of an insurance co. I just got notice the they are saying my house has 4800 sq ft. Which is UNTRUE I had insurance coverage for 50 years this is most corrupt insurance agency in business in my option . I can't cancel the policy because no one answers the phone but they let you know you cannot cancel by email. Help!! Resolution Sought Cancel my policy and send me a refund for the two month balance on policy.

Company Response

4/29/2024

Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by calling 1-800-Allstate or emailing at https://messaging.allstate.com/corp.aspx. We are happy to address the concerns upon receipt of a request directly from the consumer.

4/23/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

My complaint is about my homeowner insurance We been with all state insurance for 30 years and I filed a complaint on the 15 of march because water was coming from behind the walls and I didn't no what was causing it I call a plumber witch all state insurance told me to they came out sent the pictures to the insurance company they kept saying they didn't receive I no they did because the plumber sent while he was here at my house the insurance company kept saying about 4 times they have not received it so when they did get the pictures call and said they had some bad news that this was a on going thing so I asked how would I no if it was on going behind the walls the person I spoke with name is Brandon he said a home owner is surpose to get down on there at least once a month and fill the pipes who does that I all so ask about the insurance money we pay every month what it just sitting there he said pretty much I didn't like that answer would like to speak to some I didn't feel comfortable about how they went about handling this Resolution Sought It's been over 30 years never asked for help and when do this happen

Company Response

4/8/2024

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