Complaints for Alondra Properties & Rental in Bellflower, CA

9631 East Alondra Blvd #201
Bellflower, CA 90706 | Get Directions

(562) 925-8484

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the rentals provided did not meet the complainant's criteria or were previously rented. The company responded to one complaint by issuing a refund. In another case the company states they had been shut down voluntarily for 2 months when the customer complained. The consumer was told to bring in a letter stating the dissatisfaction and based on the contract if in 10 days you are not satisfied a full refund would be issued but this consumer waited approximately 5 months to request a refund. The customer was offered $50.00 refund since it was after the 10 day refund period. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Alondra Properties & Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alondra Properties & Rental complaints