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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$813,402.00

Total Amount Settled:
$676.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

708 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
694	Unanswered

708 complaints against Amazon.com, Inc.

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7/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $357.27 Amount Settled: $0.00

Customer Complaint

6/16/2025

I accidentally ordered online some brake pads and rotors and within seconds they order went through and I didn't get the option to cancel the order so I waited to receive so I can return the items back in the same shipping package and I distinctly requested a full refund back to my debit card on file ending in 0678 well Amazon took it apon themselves to refund my amount to a digital gift card to which I never approved Resolution Sought To return my full refund to my debit card on file

7/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $174.00 Amount Settled: $0.00

Customer Complaint

6/12/2025

Amazon has not refunded my check for a table I purchase and returned 1/24 I have the receipt of the return and several emails stating they would return my money even as far as 6/2025 but they keep giving me false hope disrespect from their customers service team. My bank gave me an credit but since Amazon didn't sent the refund in a timely manner the bank close the account and sent it to collections. Amazon have told me that I had the options to have the money sent directly to my new my bank account without me waiting for 10 weeks but I had to create a new email address in which I did . They said that they would send me the link but haven't. I've call several more times to confirm the the instructions only to get hung up on. Resolution Sought I would like my 174 to be returned to me so that I get that collection off my credit

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