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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$397,029.00

Total Amount Settled:
$676.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

674 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
658	Unanswered

674 complaints against Amazon.com, Inc.

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9/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $345.00 Amount Settled: $0.00

Customer Complaint

8/28/2025

I ordered a 14 k gold ring from Amazon. I received package and box was empty. I immediately contacted amazon to file complaint. I was told to file police report. I filed police report and still bo help with my issue. Resolution Sought I would like a refund or replacement

Company Response

8/28/2025

Amazon has decided to move foward and assist me with my issue. I no longer need to move foward with this claim.

9/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/21/2025

14 packages were undeliverable for reasons I do not understand. I get about half of packages I order. Those undeliverable packages were still charged to my account. It was only by chance at looking at the order record and becoming curious that I found out I had still been charged after months of no delivery. Resolution Sought Change in policy to make sure undelivered packages are not being charged for.

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