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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$315,989.00

Total Amount Settled:
$665.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

556 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
542	Unanswered

556 complaints against Amazon.com, Inc.

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6/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/28/2026

Amazon advertises on the direct Express app that you can get a discount on prime membership is you have a direct express card. What they don't say is that you will need a credit card because they always charge in advance which they know is not allowed and results in suspicious activity and the account will be suspended. no matter how many times I have called and resolved the suspension 5 minutes after I get off the phone they again try to charge me in advance and the account is suspended again. None of this of course affects them from getting paid when the bill is due this only affects the ability to use the service that is being paid for. Resolution Sought I would like if Amazon was not allowed to sell subscriptions and then shut them down just because they are not allowed to get away with their unethical practice of collecting monthly payments twice every month

6/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $155.40 Amount Settled: $0.00

Customer Complaint

5/7/2026

I subscribe to Amazon music and despite paying a monthly subscription fee the app doesn't work appropriately it stops skips music gets stuck turns off on its own. It has been updated and I've made complaints to the app developers and company repeatedly for the past year Resolution Sought I'd like for my subscription fees to be returned and the problem fixed it is my preferred music streaming app and have a playlist with over 1000 songs

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