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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$381,780.00

Total Amount Settled:
$627.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

646 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
631	Unanswered

646 complaints against Amazon.com, Inc.

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11/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/21/2025

Summary on 10/11 verizon closed my account unilaterally - bbb id 24018247. Now amazon.Com is not letting me access my account because it needs to send a code to that phone number. At the following link there is an option to recover from this problem: https://www.Amazon.Com/a/recover/upload but after going through the steps it sends a code to the same phone number - see screenshot. See also 22617950. 2025 10 19 filed a complaint with the bbb. Resolution Sought Restore access to the account removing the phone number.

11/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/9/2025

They trying to charge me for stuff that I never received Resolution Sought Take the money off my credit card

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