Find a reputable business?

Complaints and Resolutions

Amazon.com, Inc. complaints

Read Complaints File Complaint View Full Report

410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$320,722.00

Total Amount Settled:
$665.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

594 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
578	Unanswered

594 complaints against Amazon.com, Inc.

Sort by

1/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $159.83 Amount Settled: $0.00

Customer Complaint

12/15/2025

On October 10, I placed an Amazon Fresh order. The order arrived over an hour past the promised delivery window. I contacted Amazon customer service immediately. Both the associate and the specialist I spoke with stated that because the delivery was late, I would receive a full refund. I have screenshots of this conversation confirming their statements. I never received a refund confirmation email, and no refund was issued. When I contacted Amazon again, multiple associates and supervisors acknowledged that they could see the prior chat where I was promised a refund. However, they refused to issue the refund, stating their system showed the delivery as "on time," even though two Amazon representatives previously acknowledged the opposite. Because I relied on the assurance that a refund would be issued, I was not home when the order was ultimately delivered late at night. The groceries remained outside my door until morning. Several perishable items spoiled and had to be discarded. I did not file a missing/damaged item report because I believed the promised refund was already being processed. Resolution Sought Issue the full refund that Amazon representatives previously guaranteed. • Review the mishandling of my case and the contradictory information provided by Amazon customer service. I am able to provide screenshots of the original conversation confirming the refund upon request.

12/14/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $38.00 Amount Settled: $38.00

Customer Complaint

12/10/2025

I placed order with Amazon on December 2 my order was cancelled I was promised a refund never got it they lied said I was not charged Resolution Sought Make them give me my refund

Company Response

12/12/2025

Per consumer: I got my money back

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile