Find a reputable business?

Complaints and Resolutions

Amazon.com, Inc. complaints

Read Complaints File Complaint View Full Report

410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$316,563.00

Total Amount Settled:
$665.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

560 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
546	Unanswered

560 complaints against Amazon.com, Inc.

Sort by

3/17/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2026

The Amazon driver circled out into our yard made tracks and tore up grass . We have a double driveway and approach also a large stoned circle area to turn around. There were no vehicles or snow in the way. Called Amazon to file a complaint but didn't get any results. Resolution Sought I would like compensation for the damage. We will have to bring some dirt in some stone and grass seed probably 75.00 to 100.00

3/17/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2026

The amazon restricted my account, claiming they did so as "records show my other account was violating their policy" - however I did not have any other account or have anyhow violated any policy of Amazon. The account is linked to my e-mail Resolution Sought Restoration of my account.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile