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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$184,828.00

Total Amount Settled:
$522.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

489 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
476	Unanswered

489 complaints against Amazon.com, Inc.

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11/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/14/2026

Amazon allow my account to be hacked and changed my address to a different Email that attempted to make purchases on they were notified twice I was told they would contact me in 24 hours and never did on the first attempt that I received the letter from them that my request had been completed, and I called them immediately, was told I couldn't speak to a supervisor, a manager, or anyone in charge. I had to go through her. I called back with my daughter we when through four different numbers and told I'd here from them in 24 hours again they attempted to go through my account again I was notified by my bank Resolution Sought Make people like myself and age be aware of what could happen to them if they ignore emails like the one that I received in my inbox, and then to teach them to cut off their card so no money would be withdrawn from their account, and even after a second attempt, I called Amazon and I was told yes, the account is there, but it was in Robert Rodriguez 8116.@gmx also to go along with it, like.com

11/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/14/2026

My Amazon account was hacked and called to speak to someone. They took information and reported that I would be contacted in 48 hours. I was never contacted. I called and asked to speak to a supervisor who was not able to tell me where my information on my account had been hacked or agree to transfer me to her supervisor when requested. Marshell told me that her supervisor deals with customer service on the day to day basis and that she was plenty qualified to handle customer service issues. She did not have any answers for the fact that my account had been hacked only that it was now closed and was not able to be located. My address, phone number, card information etc had been compromised and basically Amazon doesn't care. Not only that they refuse to allow you to speak to the supervisor. Resolution Sought Answers. A higher supervisor to let me know where my information was sent. Someone some now has all of my personal information.

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