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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$318,627.00

Total Amount Settled:
$665.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

569 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
555	Unanswered

569 complaints against Amazon.com, Inc.

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5/7/2026

RESPONSE: Complaint was not answered Amount in Dispute: $68.41 Amount Settled: $0.00

Customer Complaint

4/13/2026

I ordered some items from Amazon. Their delivery services is guaranteed delivery between 7 AM and 11 AM. I called Amazon to try to resolve it. Ask them for a refund because my items will not be here on time. They beat around the bush talking about there was nothing they can do. I want my money back. It was guaranteed delivery and it's not my fault. This is not the first time that deliveries have been delayed. And they should not have guaranteed delivery if it's not going to arrive in a timely manner. I'm going out of town 3 PM is not a good time for me tomorrow. It's not a good time for me. They say you can get a refund if it's not delivered on time and it has not been. Resolution Sought I would like them to give me a refund immediately. Stop guaranteeing delivery and the items don't come on time and you make customers wait.

4/30/2026

RESPONSE: Complaint was not answered Amount in Dispute: $130.62 Amount Settled: $0.00

Customer Complaint

4/6/2026

I ordered two items from Amazon, one item cost $108.86 and the order number for this item is 8202 and the other item cost $21.76 with order number 1468. These items were purchased separately, but apparently were delivered together. Unfortunately, the Amazon delivery person left it somewhere outside and someone may have took it. I called Amazon a total of six times to notify them that neither of my packages were delivered. I was expecting them to either give me a replacement or offered a refund. Instead they have refused and told me to instead go and file a complaint with the police, which makes absolutely no sense. I can't walk into a police station and tell them someone who I don't know took something from I don't know where, because how would they investigate such a case? I want my money back because I'm not a rich person, and this to me is a lot of money to just forget about it. Resolution Sought At this point I don't care anymore about the item. I want my money back and I will cancel my Amazon membership account after everything is settled.

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