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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$815,562.00

Total Amount Settled:
$676.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

717 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
703	Unanswered

717 complaints against Amazon.com, Inc.

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6/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $117.14 Amount Settled: $0.00

Customer Complaint

5/13/2025

I was told I would receive a refund for the about amount for a phone that I received that doesn't work its slow and glitches all the time I have screenshots of the conversation with an associate where they said they refunded me but it never showed up Resolution Sought The refund I was promised

6/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

5/12/2025

I ordered several items from Amazon, including a lip liner, which never arrived. I submitted the incident report they requested and answered all the questions, yet they claimed it was "invalid" without explaining why. I've been bounced around from rep to rep, disconnected from chats, and asked to redo things I already completed. I've talked to supervisors who just repeat the same steps without actually resolving anything.I'm not asking for replacements , I want a refund. I've done everything on my end. I'm dealing with enough in my personal life, including serious health issues, and this kind of treatment is unacceptable. I need Amazon to take accountability and process my refund immediately. Resolution Sought I want a full refund issued for the items I did not receive, including the lip liner. I do not want a replacement. I want this matter resolved without being asked to resubmit forms or repeat steps I've already completed. I expect acknowledgment of the inconvenience this situation has caused and an end to the back and forth with customer service.

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