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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$320,656.00

Total Amount Settled:
$665.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

581 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
566	Unanswered

581 complaints against Amazon.com, Inc.

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2/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $625.54 Amount Settled: $0.00

Customer Complaint

1/14/2026

I have been waiting for my shipping cost refunded since November 2025. See the email that I got from Amazon regarding the refund below. 6:30 < Inbox Hello, This confirm to you in writing that I have put a note in your account that I have advice you to return the item pay for the shipping cost and we will request refund from the seller and if the seller won't process the refund send us the receipt for us to process refund back to Gift card as One time exception. Also I have set a follow up call fro you tomorrow for me to process the refund personally.Order Id :111-0777292-5072209 Best regards, Amazon.com ©2025 Amazon.com, Inc. or its affiliates. Amazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates, Amazon.com, Inc. 410 Terry Avenue N., Seattle, WA 98109.? Resolution Sought I want them to please refund the shipping costs that I paid to return the items back in November 2025 I was told that as soon as they receive the receipt, the refund would be submitted. I have already sent the receipt many times.

2/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $381.00 Amount Settled: $0.00

Customer Complaint

1/7/2026

I was working at the hospital from six in the morning to 7:30 PM in Anaheim on November 24, 2025.1 Incident Description Temporary received the delivery notification from Amazon that my package was delivered on November 24, 2025. Tempora When I got home at around 9 PM on November 24, 2025 the package was not at my door. I contacted Amazon right away, advising them that I did not have my package and they advised me to wait a few days to see if it would turn up. Then I was advised three different times my refund was issued but it in fact was Mercer issued. My package never arrived. I do live in an apartment complex complex duplex and at the time I had no neighbor on the side, but due to the holidays, a lot of packages have been missing or sent to wrong address. I attempted to dispute with my bank, but they said amazon provided the proof which was just a photo. They denied my dispute. I am a very faithful customer to both Amazon and my bank. I do not think this is fair as it is a large amount of money for me not to have my item. Resolution Sought Provide me my refund.

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