American Air Care, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants generally allege that company representatives use false advertising, and deceptive sales practices to pressure them to purchase questionable, costly additional services. Customers complain the company uses bait and switch advertising to entice customers to call for services based on the advertised $149 price, but find that final costs are far in excess of the original advertised amount. Some complainants report that technicians advise customers that additional services are necessary due to safety and health concerns, such as asbestos, mold, or bacteria contaminations. In some cases, these consumers reportedly called other contractors for a second opinion, who confirmed their houses did not contain asbestos, and that no health or safety issues were imminent. Other customers complain that the company fails to perform all the advertised services that technicians arrive with a regular vacuum cleaner strapped to their backs, or fail to perform any services at all. A few customers complain that company representatives were hostile when they chose not to purchase additional services, or threatened to report them to city or county officials for failure to remove alleged health or safety risks.

The company responded to a few complaints by explaining their refund policies, stating they believe that since customers sign for the service, they are aware of the charges, they contend that no refund is due as the services were performed. The company generally did not address the issues of high pressure scare tactics, misrepresentation, false advertising, or bait and switch practices. In a few cases refunds or partial refunds were issued.

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Complaint Closing Statistics