Complaints for American Capital Enterprises, Inc. in Murrieta, CA

41870 Kalmia St. #120
Murrieta, CA 92562 | Get Directions

(951) 695-3372

http://www.amcapinc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege they are contacted regarding debts which are already paid not their responsibility or which they do not recognize as their obligation. Some customers allege the company fails to supply proof of debts upon request and are attempting to collect on debts that are not owed. Others allege the company shows no interest in confirming the debt when customers claim they have proof of payment or additional information to clear the debt. In a few cases customers complain the representatives are rude or that a negative entry was made to their credit report prior to allowing the customer to respond or rectify the matter within the allotted 30 day timeframe. The company responds to complaints by explaining their position to the complainant by requesting documents deleting the negative entry or canceling and settling the account. In one case the company provided proof of the debt. However that customer was dissatisfied claiming the company failed to prove they were the person responsible for the debt. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against American Capital Enterprises, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Capital Enterprises, Inc. complaints