American Credit Repair complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege misrepresentation of services unfulfilled contracts and inability to obtain refunds. Some customers report they were verbally told that bankruptcies would be removed or that credit scores would be raised to a specific number score. These customers report that bankruptcies are not removed and credit scores are minimally improved as a result of using the service. Most complainants requested refunds.~~The company responds to some complaints by disputing allegations that verbal promises to remove bankruptcies or raise credit scores were made and advise complainants that their written agreement specifically states otherwise. In some cases a minimal refund amount of $25 was offered along with an explanation that refund amounts are determined by subtracting a $225 processing fee and $150 for each item removed. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Read More

Complaint Closing Statistics