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American Hartford Gold Group complaints

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11755 Wilshire Blvd., 11th Floor
Los Angeles, CA 90025 | Get Directions

(800) 462-0071

http://www.americanhartfordgol...

Monday to Friday – 6:00am to 5:00pm PST
Saturday – 6:00am to 4:00pm PST

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Total Amount in Dispute:
$114,688.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against American Hartford Gold Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against American Hartford Gold Group

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7/28/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $31,600.00 Amount Settled: $0.00

Customer Complaint

7/10/2025

I took 100,000.00 out of 401k to invest in gold and silver they took 31,600.00 of my money before investing, with out my knowledge. Resolution Sought Refund my money, shut down this business they are stealing old people's retirement money who have no income

Company Response

7/15/2025

AHG takes all complaints, reviews, and customer experience very seriously. This complaint was submitted before speaking with our Director of Client Relations, and has since been resolved to the account holder’s satisfaction. AHG terms, spreads, and conditions are fully disclosed and must be acknowledged by anyone purchasing precious metals from AHG.

2/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

I invested 25000 of my IRA into American Hartford. I was told there would be a transaction fee of about 200.00 I was never told of any spread. When gold went up 200.00 I decided to liquidate. My return was -190.00. I found this out when my specialist said there was a spread of 20. This was first time I heard this. I immediately liquidated. I don't do business with anyone who would scam me like that. I have never heard of anyone being charged 20 to buy gold and silver via an IRA. Resolution Sought I want a reasonable profit back.

Company Response

2/17/2023

AHG takes all complaints, reviews, and customer experience very seriously. This complaint was submitted before speaking with our compliance department and has since been resolved to the account holder’s satisfaction. AHG terms, spreads, and conditions are fully disclosed and must be acknowledged by anyone purchasing precious metals from AHG.

Customer Rebuttal

2/22/2023

Since speaking with compliance department, AHG has provided a equitable solution that benefits both parties.

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