Complaints for American Hartford Gold Group in Los Angeles, CA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against American Hartford Gold Group

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3/23/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

3/3/2026

I rolled my IRA over to AHG. A small portion of the purchase included bullion at a reasonable price. The majority was spent on "investment grade" coins that were grossly overpriced. I found 2 of the gold coins elsewhere for 40 less. They honored their low-price guarantee for 2 of the 240 coins they'd sold me. They sold me 852 overpriced silver coins. I found 472 of them for 28 less. They didn't give me any relief there. When I questioned the high prices, I was told that the coins were rare, "investment grade," and held value beyond the spot price. To drive this home, the agent even said that I'd enjoy a tax benefit at liquidation since I'd only have to pay tax on the spot price, not the redemption price, which would be much higher. These were lies. When I liquidated my account, they paid me less than the spot price for the coins. After a lifetime of frugality and saving, my IRA was decimated by 40 with a phone call. I lost a hundred grand, and the increases in gold and silver didn't make me whole. Through a combination of lies, paid endorsements, odd coin sizes (1/4 oz gold, 1-1/4 oz silver), and commissioning their own coins (nullifying the low-price guarantee), American Hartford Gold is bilking people out of huge chunks of their savings. There will be a much louder cry in time, when investors complete the sell-back step with their IRA's and realize the deception and extent of their dreadful losses. Resolution Sought I'd like the 100 grand back that I lost initially. I'd like them to stop deceiving investors.

Company Response

3/16/2026

A purchase cannot be made with AHG without a customer’s approval and consent. All customers must discuss asset classes, costs associated, and recommended hold times for precious metals before completing a standard transaction agreement, acknowledging the same terms and conditions among others. Additionally, after further discussing and deciding upon specific products and prices, the same terms and conditions along with product descriptions, pricing and quantities must be clearly and audibly acknowledged in a separate recorded confirmation done with the customer’s consent. Accordingly, an agreement and confirmation are in place. Gold and silver coins are considered a long-term purchase and should be held for a minimum of 5-7 years. This language and description are part of a standard transaction agreement, initial consultation with a customer's representative, and must be acknowledged in a recorded confirmation with each purchase. Although some coins were sold at a reduced cost, other coins, also discounted, had more of a cost as part of the purchase price. Premiums on coins and bid prices can fluctuate independently from spot prices due to supply and demand, and that is why some products were bought back for more than the purchase price, some were close to the purchase price, and some products had not increased in value enough to overcome the cost associated with purchasing approximately two years after the time of purchase. In this case, silver had not increased nearly as much as gold at the time of liquidation and bid prices on coins overall were lower than at the time of purchase. Both the initial 5/3/2023 purchase and subsequent 4/18/2025 liquidation done at the customer’s request were processed under standard business practices. AHG has determined that all procedures were followed properly, and there is no basis for any further adjustment to the prices paid to the customer.

Customer Rebuttal

3/21/2026

My money is gone. My life is changed. I didn’t expect any relief or satisfaction from my complaint. I was only hoping to steer others away from the same mistake. So, ask Grok. Just ask Grok about rolling your IRA into a precious metals account with AHG. You will either abandon the idea completely or be much more careful than I was: everything in writing, internet comparison of prices, and bullion only – none of their numismatic coins.

3/29/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,922.00 Amount Settled: $0.00

Customer Complaint

2/26/2026

On 09/05/25 I purchased $33,500 worth of gold and silver coins, from Brian Kurzweil. These were coins that that Brian recommended. At no time did Brian say anything about commissions, or that most of the coins were sold by AHG exclusively, or that no other dealer could me a quote. After over 2 months of trying to get hold of Brian, I was switched to Stuart Grant, to get a valve on my account. It came back with a value of $26578.20. A $6900 loss, while gold increased 30 and silver doubled. The only thing Stuart would say was that it was the comission on my original purchase and that silver would have to break $100. oz before I woild break even. Silver broke $100 and I didn't come close to breaking even. This is not right for a company to advertise no comission sales and have the results of my loss. Resolution Sought Adjust the purchase price of 11 Gold 0.25oz Elizabeth and the Lion and the purchase price of 14 Silver 5-oz Britannia SS Tilawa.

Company Response

3/18/2026

AHG takes all complaints very seriously and has since spoken with our customer providing a resolution.

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