Complaints for American Jewish News in Hollywood, CA

7095 Hollywood Blvd. Suite 729
Hollywood, CA 90028 | Get Directions

(323) 871-5836

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege deceptive sales practices. The company sends solicitation notices to business owners which are deceptively designed to look like invoices for past service. Recipients complain the dunning communications are confusing to company personnel who might mistakenly pay when in fact the advertising is unauthorized. The company responded to one complaint. However, other complaints remain unanswered. Should you receive a simmilar invoice, write the company to insist upon proof of the authorization, or be released from all liability. Federal law requires any solicitation in the guise of invoice to warn recipients that it is not a bill, but a solicitation and that there is no obligation to pay. These types of solicitations must contain a disclaimer in 30 point bold type which reads, 'THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED UNLESS THE OFFER IS ACCEPTED."

Complaint Closing Statistics

0 complaints against American Jewish News closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Jewish News complaints