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Americare Respiratory Services, Inc. complaints

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30 Corporate Park, Suite 309
Irvine, CA 92606 | Get Directions

(866) 344-2774

http://www.americarecpap.com

Monday-Friday:
8:00 - 4:00 pm PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Americare Respiratory Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Americare Respiratory Services, Inc.

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6/8/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/31/2025

My Aericare cpap is broken and out of warranty and cannot be replaced until 2026 . I was told by my supplier that I own it and am responsible to fix it or buy another one . For three weeks I have called asking for a repair number and the number they gave me does not fix the Luna cpap. I am 80 years old , stop breathing 11 times an hour and Americare supplier refuses to help me . Resolution Sought Get someone that can repair my machine, get a loaner or replace it . These machines are supposed to last five years or longer and I bought mine in 2021 . Your company is highly rated but the supplier was very rude and refused to help me . I am leaving on a three week cruise on April 16 and need to breathe. Right now, I am taping the water reserve to the unit .

Company Response

5/27/2025

Checked my records for this person's account with us and my phone system and there is no record of this person contacting us about this issue so we were not aware anything was wrong until now. I just called Mrs. Mims and got a voicemail and left a message asking for a return call so we can get her machine working again or replaced under warranty.

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