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Americas Movers, Inc. complaints

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10821 NW 122nd Street
Medley, FL 33178 | Get Directions

(866) 609-8637

http://www.americasmovers.com

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Total Amount in Dispute:
$2,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Americas Movers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Americas Movers, Inc.

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7/24/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,700.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

Back in Feb my family moved from Broward Florida to Port St. Lucie Florida we hired this company gave them all the items we needed moved when the 3 guys came first they had someone else's furniture in the truck it was almost half filled they put down they moved furniture on list which they did not because we had to hire another company the next day and pay over 1500 to move the rest of our furniture I had to file a claim with the bank because no one would get on the phone with me the night we were moving the guys showed up I think near noon not exact sure and with all the chaos we did not get to Port St. Lucie till near 2:30 in the morning they charged us for boxes for clothes and televisions and did not even take one television the other moving co called top notch moved almost all our furniture the following day in the meantime the bank gave us back our money and credited our acct and told us claim was closed in may because the company we were told did not get back in time to dispute now we get a letter from bank saying on July 8 they are taking out 2700 from our acct and reopened the claim which I was told by supervisors with Wells Fargo that should of never happened this is a horrible situation and my husband is not aware of square footage that is their job they gave us a price to move our furniture and because if their incompetence they did not even move a quarter of our furniture They should of compromised with us we tried calling a Mgr that night no one would answer Resolution Sought Give us back our money or at least compromise some way and have us pay not even half of the 2700 since we had to have someone else move us and plus they charged us for things we never received this is a lot of money we had to put out and this whole situation is completely wrong please see what you can do to help us thank you for your time Marcia and Pedro Tavares

Company Response

7/12/2022

The customer contacted our office on 01/04/2022 for a free estimate for his move from Plantation, FL to Port Saint Lucie, FL. After going over a room-by-room inventory with a senior moving coordinator the customer agreed o the terms of the estimate and electronically signed the estimate on Tuesday 01/04/2022. (A copy of the electronic signature was issued to BCA for their records). As you can see "P**** A. T****** signed, dated and agreed to the terms of the estimate. Also, an IP address and internet browser is provided. On the estimate you can see a breakdown of the estimated charges. The customer was charged by cubic feet. The cubic foot on the estimate is 1,369. After the foreman did a walk thru and checked the items listed on the estimate under the inventory section. The foreman informed him that he had more items then list and that his bill would need to be adjusted to take the additional items. Customer refused to pay the additional cost and instructed the foreman to load the truck up to 1,369 cubic feet mark on the truck. The foreman loaded the truck up to the 1,369 cubic feet on the truck like the customer requested. You can also see we gave an additional discount at the pickup of $275.00. At the delivery the customer s signed a form stating that his items were delivered, they were placed properly in his new home, and he had inspected the truck to make sure all his items were off the truck. (We have issued the following documents to BCA: Electronically signed estimate, Signed Bill of Lading, Signed Waiver Form, Signed Truck Inspection/Walk Thru Form, Signed Credit Card Authorization Form)

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