Complaints for Archos Technology in Greenwood Village, CO

7951 Maplewood Avenue, Suite #260
Greenwood Village, CO 80111 | Get Directions

(844) 308-0273

http://www.archos.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our past complaint history shows some complainants allege the company fails to honor advertised rebate offers. Other customers complain they purchase a Jukebox MP3 player which does not perform as represented by the company. They claim they are told the unit operates on proprietary batteries for 8 hours with no recharging but realisticly lasts only 4 hours. ~~The company has responded to most complaints regarding rebate offers by explaining they use an independent fullfillment center to process all rebates and generally agree to contact the center to investigate the claim. Our records show most complainants do receive rebates. All other complaints are addressed by offers to exchange or issue refunds as requested.

Complaint Closing Statistics

0 complaints against Archos Technology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Archos Technology complaints