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ARS Rescue Rooter complaints

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10515 Okanella, Suite 100
Houston, TX 77041 | Get Directions

(713) 777-7777

http://www.ars.com

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Total Amount in Dispute:
$1,305.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against ARS Rescue Rooter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against ARS Rescue Rooter

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5/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

4/27/2022

I purchased a new ac unit two years ago. The warranty is for 10 years parts and 1 year labor. The compressor went out and they charged me 800 dollars labor. How did they come up with the figure ? It is half of what a new compressor costs. No where in the contract did it stipulate that. They said that was company policy. I have yet to read where it states that. They also proceeded to instruct me that if they did not complete the repair with them, that my warranty would be void. That again, is not in the contract. No where does it state labor would amount to 800 dollars for an hours worth repair. The repair guy just went and got a new compressor, took old one out and put new one in. I asked for a price guide of the labor price with ARS and the refused. Fishy to say the least. Living in Houston you try to find a reputable company to do AC work. Bought a new unit with ARS and they price gouge me with "labor" cost of a part under warranty. The repair guy even wrote that on the receipt. I was not expecting an 800 labor tab and yes , his facial expressions when he called supervisor said it all. Resolution Sought Refund 3/4 of "labor " cost. No reason why installing a new compressor from a new unit bought through ARS should cost me 800 dollars!!! Especially for and hours work of installation. 200 dollars is more than fair!

7/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $505.00 Amount Settled: $0.00

Customer Complaint

6/25/2021

ARS Rescue Rooter newly installed my A/C system on November 21, 2013. The parts are still under the manufacturer's warranty (until November 21, 2023). On Wednesday, June 16, 2021, ARS installed a capacitor (still under warranty), as well as a compressor saver. The replacement of these parts did NOT resolve the issue, as the ARS technician misdiagnosed the issue. ARS charged me $505.00 for replacing both parts (which happen to be $60.00 on Amazon, combined). The ARS technician admitted that installing the two parts did NOT resolve the issue; however, they will only credit the $505.00, if I purchase the entire condensing unit from ARS for $6,178.00. After eight days of a runaround by ARS and suffering without a working A/C in record heat, I have contacted an ARS competitor to replace the entire condensing unit for a total of $2,400.00. I should not have to pay for parts nor service when ARS admittedly misdiagnosed the issue. Resolution Sought Refund $505.00

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