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ARS Rescue Rooter

768 inquiries |
Air Conditioning & Heating Contractors

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10515 Okanella, Suite 100
Houston, TX 77041 | Get Directions

(713) 777-7777

http://www.ars.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/29/2021 AL P.

Dishonest, greedy and it's all about ripping off their customers

ARS Rescue Rooter newly installed my A/C system on November 21, 2013. The parts are still under the manufacturer's warranty (until November 21, 2023). On Wednesday, June 16, 2021, ARS installed a capacitor (still under warranty), as well as a compressor saver. The replacement of these parts did NOT resolve the issue, as the ARS technician misdiagnosed the issue. ARS charged me $505.00 for replacing both parts (which happen to be $60.00 on Amazon, combined). The ARS technician admitted that installing the two parts did NOT resolve the issue; however, they will only credit the $505.00, if I purchase the entire condensing unit from ARS for $6,178.00. After eight days of a runaround by ARS and suffering without a working A/C in record heat, I have contacted an ARS competitor to replace the entire condensing unit for a total of $2,400.00. I should not have to pay for parts nor service when ARS admittedly misdiagnosed the issue. Bottom line: don't trust ARS Rescue Rooter Beware of this phone number: 713-777-7777

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Complaints and Resolutions

Total Amount in Dispute:
$1,305.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against ARS Rescue Rooter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is HVAC contractors.

Primary Contact:	Sametria Alexander (Customer Relations Team Lead )
Business Started:	1/1/1996
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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Cindy Roesler ( South Division Call Center Manager)

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