Association for Lifestyle Reform complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Most complainants allege false advertising, misrepresentation by salespersons, unauthorized credit card charges, and difficulties with canceling and obtaining refunds. Some customers complain they purchased the membership service based on their belief they were buying health insurance. Other customers allege that the plan is not widely accepted by doctors, pharmacies, and other businesses as represented. A few customers report that doctors in the company's own directories would not honor the membership agreement. Others complain the company fails to acknowledge cancellation requests, and continues charging or debiting accounts despite repeated attempts to cancel by fax or by phone.

The company responds to most complaints by advising that allegations of misrepresentation by independent marketing agents used to solicit their plan would be investigated, and in most cases, refunds were issued. Other complaints are addressed by providing explanations of cancellation and refund policies, by agreeing to cancel accounts, and apologizing for customer service deficiencies.

Read More

Complaint Closing Statistics