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Austell Natural Gas System complaints

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2838 Joe Jerkins Blvd.
Austell, GA 30106 | Get Directions

(770) 948-1841

http://www.austellgas.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Austell Natural Gas System closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Austell Natural Gas System

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3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2023

My gas was turned off yesterday I noticed after I made it home. I called today to find out why and I was told that it was for non-payment back in December or January my last payment was February the 10th and my gas was shut off on February the 15th there was no overdue balance or no disconnection or anything I was explained to by the gas company that they were supposed to they said cut it off on the 5th of January but I didn't have a disconnection notice on the 5th of January my last two payments were made December and February not only did I make my payments but they have charged me a reconnection fee on my last bill and they still turn off my gas I was explained to by one of their associates that we turned it off because it was supposed to be turned off on the 5th so they turned it off on February the 15th after charging payments I'm very confused they also said that they removed my meter and he asked me did you cut the tent lock off our meter and I said no my gas has never been turned off he kept asking questions and kept calling me back as if they were trying to build up some kind of defense some kind of protection but anyway to make a long story short they are not providing my gas services and they're making up lies somewhere in their community and these things are normally done around Christmas and New years when they're chasing bonuses. I've clearly been made a victim and this situation needs to be resolved immediately. So please look into this situation it is ridicul Resolution Sought My gas should have never been turned off and I'm old a $100 deposit that they charged me.

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