Complaints for Automotive Specialists in Los Angeles, CA

11040 Santa Monica Blvd Suite 210
Los Angeles, CA 90025 | Get Directions

(310) 478-5658

http://www.nomorepayments.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company repossessed the vehicle and is attempting to collect for mileage charges. The complainant alleges her contract does not have a mileage clause in it, but the company claims otherwise. The customer requested a copy of the contract and states it is obvious the clause was added after the contract was signed. This complaint is still pending at this time.

Complaint Closing Statistics

0 complaints against Automotive Specialists closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Automotive Specialists complaints