Complaints for B K Group, Inc. in Montebello, CA

1520 Washington Blvd Suite 100
Montebello, CA 90640 | Get Directions

(323) 726-8920

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. Some complainants allege company agents misrepresented the seriousness of their situation by reassuring them that their problems were being taken care of, and not to worry. As a direct result, some complainants lost their properties when default sales occurred. Other customers complain they paid the initial deposit required, cancelled within three days as allowed by law, but were unable to obtain refunds. In other cases, clients allege no services were performed on their behalf. These clients requested a contract recision and refunds based on breach of agreement. The company responds to complaints by generally denying refund requests, stating that their contract does not guarantee a resolution, and refunds were not in order based on the company's time and efforts working their case. One complainant who cancelled within the three day cancellation period, did verify she received a refund. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against B K Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

B K Group, Inc. complaints