Complaints for Banana Hobby in Irwindale, CA

15751 Tapia Street
Irwindale, CA 91706 | Get Directions

(626) 373-2288

http://www.bananahobby.com

Monday thru Friday 9:00 a.m. to 6:00 p.m.
Internet based.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of shipping billing and product quality related complaints. Some customers complain that merchandise arrives defective inoperable or that wrong merchandise is received. In some cases complainants allege that due to manufacturing defects or design flaws thier hobbycraft crashes the first time used and they encounter dificulties with refunds or exchanges. Some customers complain they should not be required to pay shipping or handling charges for returns on incorrect or defective items. Other customers allege they return products but the company fails to send an exchange or issue a refund.~~The company responds to most complaints by shipping orders agreeing to exchanges or issuing refunds. The company denies most requests for reimbursement of shipping costs. They contend that their shipping policies are posted on their website and customers should read the policy before agreeing to make the purchase.

Complaint Closing Statistics

0 complaints against Banana Hobby closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Banana Hobby complaints