Complaints for Bank Modification Experts in Calabasas, CA

24005 Ventura Blvd, Suite 100
Calabasas, CA 91302 | Get Directions

(818) 222-2502

http://www.bankmodificationexp...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of serious complaints alleging they failed to follow through on loan modification contracts and failed to honor their refund guarantee. Most recent complainants also report the company has moved or they are no longer able to contact anyone at the company. Many clients complain they lost their homes or worsened their financial situations by using the company's services.

Complaint Closing Statistics

0 complaints against Bank Modification Experts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bank Modification Experts complaints