(970) 927-9990
Customer Rating
based on 1 review.
Ratings Breakdown
Select Your Rating
Choose the number of stars (by rolling over them) and then click (3 stars default)
Tell Us What You Think!
125 characters remaining | 125 total characters allowed
3000 characters remaining | 3000 total characters allowed
Showing 1 recent review for Basalt Store
Most Recent Oldest
Posted on 11/18/2019
Poor customer service, workers on phone not paying attention to customers
Stop in The Basalt store multiple times a week, it's on the drive home from work. Almost every time the cashiers are not doing anything, just playing on their phone and not paying attention to customers. Today when I stopped, it was the usual both cashiers were on their phones, I picked out my purchases and waited in line. When it was finally my turn another customer jumped ahead of me and started speaking in Spanish to the cashier, I know very little Spanish, but basically the other customer was not purchasing anything they just wanted to talk. Not understanding Spanish I waited patiently thinking that a purchase would eventually be made, then it would be my turn. No purchase was made and the cashier finally noticed me still standing there, waved me up to the counter while she continued the conversation. She quickly rang up the items I picked out and did not say anything to me except the total of the purchase. I paid the total and left feeling like I didn't belong there. I tried to the store and make a complaint to the manager on duty, and the employees gave me a fake number with voicemail that had a full inbox. A little frustrated while writing this, hope that it makes sense, thanks for reading. Enforce no phone policy for employees, and have employees wear a name tape or uniform, and have a number to management posted in a place where customers can see if they have complaints.
Was this Review…? Helpful (0)
Flag This Review Send Message
Flag Inappropriate Content
You are requesting to flag the content of an item as inappropriate. Business Consumer Alliance staff will be notified of this request. Explain why you feel it is inappropriate:
Photo Gallery
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Don't have an account? Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Already have an account? Login
Forgot Password
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.
Profile