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Bath & Body Works complaints

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7 Limited Parkway East
Reynoldsburg, OH 43068 | Get Directions

(877) 832-9272

http://www.customercare.bathan...

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Total Amount in Dispute:
$146.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bath & Body Works closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bath & Body Works

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1/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $145.88 Amount Settled: $0.00

Customer Complaint

12/21/2022

I placed an order on bath and body works "candle day" on December 2nd. The order had an estimated delivery date of December 7-15. I have called NUMEROUS times to ask why my order has not shipped or why a tracking number has not been provided on the app. I have expressed my frustration as the purchase was intended to be presents for my children's teachers. On one of the occasions I was told the order is "processing" despite that it's surpassed the expected delivery date. Another excuse was that there was a power outage at the warehouse. When I asked for a supervisor my call would disconnect (this happened 3 times). The most recent conversation I was told that they would arrive by the 23rd (which does not help my situation given that the last day of school is the 22nd and they offered a credit or refund of the order. I have waited 18 days for an order and the customer service I have dealt with is appalling for such a huge company. I have never experienced such poor customer service. I will definitely never place another online order with this company. To this moment my app does not show the order has shipped or a tracking number. Resolution Sought Either overnight my timely placed order or allow me to do a store pick up so that my candles arrive by tomorrow.

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