Complaints for Bay Law Group in Los Angeles, CA

10880 Wilshire Blvd #400
Los Angeles, CA 91436 | Get Directions

(424) 901-7607

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of serious allegations which include unfulfilled contracts, misrepresentation, and inability to obtain refunds when services were not provided. Some complainants allege loan modifications are not completed within agreed upon timeframes, and wait time has exceeded several months. Other clients complain the company changed names, and locations without notifying them. or that refunds were promised but never received.

The company responded to a few complaints by denying responsibility for the client. one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. All others are unanswered.

Complaint Closing Statistics

0 complaints against Bay Law Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bay Law Group complaints