Complaints for Bella Rosa Shutters in Norco, CA

1700 Hamner Avenue Suite 201
Norco, CA 92860-2961 | Get Directions

(951) 923-6233

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege uncompleted shutter installations; deliveries arrive incomplete, mouldings or other trim associated with window covering installations are not cut to correct sizes, or nail holes and paint touchups are not performed as agreed. Other customers complain they pay the company advance deposits, however, the company fails to start projects as agreed. One complainant alleges her account was charged without authorization. A few complainants report the company retained shutters taken as examples for duplication purposes, and failed to return the items, or duplicate the shutters as agreed. Most complainants allege they have been unable to contact the company. Calls are not returned, or, telephone lines are not in service. The company responded to a few complaints by completing installations, or performing repairs as agreed. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Bella Rosa Shutters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bella Rosa Shutters complaints