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Betty's Appliances complaints

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289 South Mount Vernon Avenue
San Bernardino, CA 92410 | Get Directions

(909) 889-8858

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Total Amount in Dispute:
$390.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Betty's Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Betty's Appliances

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2/9/2022

RESPONSE: Making a partial refund Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/18/2022

We purchased a washing machine on Dec.27 2021.. with 3 month warranty as of now this business has sent us 3 washers and they do not work. He stated he will not refund my $220.00 and does not have any washers for us. I work hard for my money to just give him that amount for nothing please help me resolve this issue. Thank you Resolution Sought Refund $220.00

Company Response

1/28/2022

Company called stating they have sent out technicians as well as replaced the washer three times. Customer is not happy with any of the washers but this is also costing company money. He has to pay for the technicians service as well as delivery of each washer, to date he is out $150 in techs and deliveries. Company is willing to offer the last washer, which will be tested at the store a cycle with cloths will be ran, customer will need to pick up and if customer does not agree to that washer, the maximum refund he can offer at this point is $140.00

8/16/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $190.00 Amount Settled: $0.00

Customer Complaint

8/11/2021

Consumer states your company failed to replace his refrigerator in a timely manner as promised. On 7/28/2021, consumer states he purchased this refrigerator from Betty's Appliances for $150.00 plus $40 for delivery. Consumer states the refrigerator was delivered and received, however, just after 5 days of owning this appliance it stopped working, which he states caused a hardship since he is a diabetic and needs to keep his meds in there. Consumer states as of today, no resolution has been received. So therefore, consumer is now seeking the assistance of Business Consumer Alliance in obtaining an amicable outcome. Resolution Sought Consumer would like to have the refrigerator replaced and compensated for the food he lost.

Company Response

8/16/2021

Per consumer states; Please be advised that the company did resolve my complaint by providing us with an replacement refrigerator as requested. Thank you

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