Complaints for Boingo Wireless in Los Angeles, CA

10960 Wilshire Blvd, Suite 800
Los Angeles, CA 90024 | Get Directions

(310) 586-4404

http://www.boingo.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege they believe they sign up for one day or one month of service but are unaware that the service is recurring and their accounts are billed monthly. Some allege they contact the company for refunds or to cancel the service but experience difficulty doing so. In some cases complainants were billed for services after they cancelled and in other cases they experience charges although they are unable to connect to the internet.~~Generally the company responds to complaints by issuing credits or refunds apologizing for any problems or inconvenience or cancelling accounts. In some cases the company provides detailed explanation of their policies and terms that are found on the sign-up page for services.

Complaint Closing Statistics

0 complaints against Boingo Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Boingo Wireless complaints