Complaints for Borrower Counseling Service, Inc. in Orange, CA

479 North Tustin Street Suite 6
Orange, CA 92867 | Get Directions

(800) 379-8768

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the few complaints we've received, the customers claim they received a mailed solicitation from the company offering assistance with foreclosure services when their homes are not in foreclosure. Customers complain that when attempting to be removed from the company's mailing list, they are told to disregard the notices, however the customers are concerned as they do not want to receive further solicitations.

The company responds to the complaints by removing the customers information from their mailing list and apoligizing for any inconvenience. The company contends they purchased the name and address from another company which obtains their information from public sources.

Complaint Closing Statistics

0 complaints against Borrower Counseling Service, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Borrower Counseling Service, Inc. complaints