Complaints for Bright Image Marketing in Reseda, CA

17751 Sherman Way
Reseda, CA 91335 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege this company sells Las Vegas vacation coupons packages door to door. Complainants allege the representatives indicate the discounted hotel rate is valid seven days a week, but when complainants attempt to book the hotels for the advertised rates, they find that the price is not honored.

The company responds to a couple complaints by denying refund requests and by stating that the customers must read and accept their terms and conditions prior to purchase, which clearly state that weekends are available at special promotional rates.

Complaint Closing Statistics

0 complaints against Bright Image Marketing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bright Image Marketing complaints