Complaints for Buy A Bumper in Rowland Heights, CA

17360 Colima Road, Suite 167
Rowland Heights, CA 91748 | Get Directions

(626) 941-4133

http://www.buyabumper.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege ordering chrome plating services or sending in core parts to be replaced with reconditioned chrome parts but failing to receive any. Some customers complain that if they received anything it was of poor quality and required remediation. Other customers said that the company would not respond to their requests for assistance.~~In a few cases the company provides refunds or delivers ordered merchandise.

Complaint Closing Statistics

0 complaints against Buy A Bumper closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Buy A Bumper complaints