Complaints for C J Industries, Inc. in Highland, CA

7223 Church Street Suite A-20 #331
Highland, CA 92346 | Get Directions

(909) 953-4321

http://www.cj-industry.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege non-delivery of the ordered products failure to issue a refund for returned products or dissatisfaction with the free trial offer and auto-ship program. Some customers complain that the company fails to respond to telephone calls or emails.~~The company generally responds to complaints by explaining their policies and in some cases explaining that as part of the free trial the customer agreed to receive an additional shipment shipping products requesting proof of payment or offering tracking numbers to show products were delivered to consumers or claiming they never received the products back from the consumer.

Complaint Closing Statistics

0 complaints against C J Industries, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

C J Industries, Inc. complaints