Complaints for California Dollhouse Company in Newport Beach, CA

503 Avenida Campana
Newport Beach, CA 92660 | Get Directions

(949) 640-8228

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to ship ordered merchandise, and they are unable to contact the company to inquire on the status of their order or to request a refund. Customers complain the company will not return calls, or emails. A few people complain that merchandise received in damaged condition was returned for exchange, however, no replacement items were ever sent.

The company has not responded to complaints presented by our office, however, one complainant did notify us that the company provided a refund.

Complaint Closing Statistics

0 complaints against California Dollhouse Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Dollhouse Company complaints