Complaints for California Off Price, Inc. in Huntington Park, CA

6912 Pacific Blvd Suite A
Huntington Park, CA 90255 | Get Directions

(323) 718-7177

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to send ordered merchandise, or ships only partial orders but charges for the full order. Other customers complain the company substitutes ordered merchandise with unordered items, or charges customer accounts for merchandise not received. Some complainants allege they are charged for more expensive merchandise than actually received, or that items shipped to not come in desired sizes. Most complainants contend they are unable to contact the company to arrange returns, or request refunds or credits.

Complaint Closing Statistics

0 complaints against California Off Price, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Off Price, Inc. complaints