Complaints for Call One in Orange, CA - 13215350

1442 East Lincoln Avenue Suite 361
Orange, CA 92865 | Get Directions

(800) 357-8873

http://www.calloneunlimited.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

All complainants allege they were unable to cancel the membership before the company debited their checking account for the full membership fees, totalling $277.00. Some complainants also state they did not receive the coupons or any other information from the company. A few complainants called the company after not receiving anything within the specified time period, attempting to cancel the membership and received confirmation numbers. Although complainants thought the membership was cancelled, they found their accounts were still charged for the membership fees. One complainant alleges the phone number provided to cancel the membership was invalid.

The company responded in a few cases by agreeing to cancel accounts, and issue credits. In a few other cases, they apologized for the rude behavior of employees. Many customers report not receiving the promised refunds.

Complaint Closing Statistics

0 complaints against Call One closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Call One complaints