Complaints for Career Search Group in San Bernardino, CA

225 West Hospitality Lane Suite 302
San Bernardino, CA 92408 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege services provided did not meet expectations, the leads provided did not meet job qualifications or were not located as close as desired, In other cases, customers complain of not receiving interviews, or only had one interview transpire after being in the program for months. The company responds to some complaints by disputing or denying the allegations and referring clients to the terms of their agreement. The company also offers to continue job search assistance, or cancel contracts and issues full or partial refunds based on services provided. Some complaints are unresolved, meaning the customer is not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Career Search Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Career Search Group complaints