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Carlacharm.us complaints

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590 Durham Ridge Drive NW
Lilburn, GA 30047 | Get Directions

(267) 477-7480

http://www.carlacharm.us

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Total Amount in Dispute:
$158.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Carlacharm.us closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Carlacharm.us

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7/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $36.56 Amount Settled: $0.00

Customer Complaint

7/22/2022

This company should not even have access to the internet! Ship from China. I ordered 3 bras. 3 weeks later I received my flimsy, poorly made and I'll fitting bras. They do not even resemble the advertised product. After much phone dispute, I was given a 30 refund only as they say my issues are not defects. I would reccomend against ever dealing with this scammer group. Resolution Sought My total charge, which was paid via PayPal at purchase was $60.94. I was refunded $24.38. I want the balance which is $36.56. I would also like a return label as I have no use for these bras.

5/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

4/25/2022

I purchased a bra and when it arrived, I tried it on and it did not fit. I requested my return and refund that same day and was refused! ??( after jumping through hoops and sending a pics. Resolution Sought Refund!

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