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Carlacharm.us

  628 inquiries |
Online Retailers

590 Durham Ridge Drive NW
Lilburn, GA 30047
| Get Directions

(267) 477-7480

http://www.carlacharm.us

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

5 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/6/2022

Hard to deal with

I ordered 2 bras from them. The picture showed them with cups. I am a D cup. I was tired of my straps slipping off my shoulders. When I got the bras, tried one on, found out they must be for mastectomy patients as they had NO cups, fit was wonky at best. Did not cover the front chest evenly. Could not get my hand in to arrange the breast correctly. They fit around the rib cage fine, just not the boobs. Contacting the company was another nightmare. They put the blame on me, their solution was a bigger size. Did not need bigger just better. Again mastectomy. They wanted me to do an exchange. Anything to keep my money and more. In the coarse of emails I asked each time for the shipping address as the envelope they come in has nothing. The web site does not provide the return information, nor is there a phone number to call. Finally they sent me the shipping address after numerous requests, would return my money only after getting a postal receipt with tracking and sent them a picture of such. They are the hardest company I've dealt with, excluding China. DO NOT order from this company. If you do you will be very disappointed with yourself.

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Complaints and Resolutions

Total Amount in Dispute:
$158.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

5 complaints against Carlacharm.us closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
5 Unanswered

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Other Information

Company Info

This company's business is online retailers.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

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