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CE Broker complaints

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5210 Belfort Road, Suite 320
Jacksonville, FL 32256 | Get Directions

http://www.cebroker.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CE Broker closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CE Broker

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1/21/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/10/2025

Scam?. Claims to provide free mandatory reporting to selected state licensing boards, but free app has never been accurate or correct and free access is often "server down, please try later" greatly complicating license renewal. Many say if you pay for the "free" service, these issues are solved. Resolution Sought

Company Response

1/9/2026

I want to sincerely apologize for the issue you experienced. We strive to provide a seamless user experience, and we're sorry we did not meet that expectation in this case. Your frustration is completely understandable, and we apologize for any stress this may have caused. We take your feedback regarding our support and system stability very seriously and are committed to making this right. A member of our leadership team has reached out to confirm that your account should now be working and to address your experience. Thank you again for taking the time to share your feedback.

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