Complaints for Cellular Blowout in Agoura Hills, CA

29399 Agoura Road, Suite #103
Agoura Hills, CA 91301 | Get Directions

(888) 922-4835

http://www.cellular-blowout.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege defective merchandise, inadequate customer service and tech support, non-delivery of ordered products, billing disputes, and difficulty with refunds and exchanges. Some complainants allege that items ordered were falsely advertised as "in stock" when in fact they were not. Other customers complain of excessive wait times for deliveries, and for receiving credits or refunds. Most complainants allege they are never able to reach a live person, causing complications and frustrations when attempting to resolve service or delivery related disputes.

The company responds in some cases by agreeing to refunds or partial refunds, issuing RMA numbers to return merchandise, shipping undelivered merchandise, or by referring complainants to their website for a review of their posted policies. Some complainants deny that the company actually provided the resolutions promised in their responses.

Complaint Closing Statistics

0 complaints against Cellular Blowout closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cellular Blowout complaints