Complaints for Certified Supply Center in Culver City, CA

6125 Washington Blvd.
Culver City, CA 90034 | Get Directions

(323) 933-0284

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company's file shows a past record of complaints alleging deceptive sales practices. The company allegedly ships unordered merchandise, implies that orders were previously authorized when in fact they were not, or misrepresents that prices were much lower then competitors, when in fact they were up to three times more than businesses paid with their regular suppliers. The company responded to most complaints by taking back unwanted merchandise and crediting accounts. One complaint is unanswered.

Complaint Closing Statistics

0 complaints against Certified Supply Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Certified Supply Center complaints